====== #Unreal-Support Rules ======

In order to begin receiving support in #Unreal-Support you must follow UnrealHelper's instruction and take a small quiz that tests your eligability for support. __Do **NOT** change your nick to something dumb like "Need_Voice" or "Give_me_voice", such will get you banned.__ If you cannot access the quiz for any reason, please [[http://forums.unrealircd.com|visit the forums]] for support instead. It would also be appreciated if you left a message in #Unreal-Devel stating the quiz is down. It will be investigated when someone sees the message.

Once you have voice in #Unreal-Support, please follow these simple rules to make your support experience a pleasant one:
  - The channel language is **English**. If you cannot speak English, please visit the [[http://forums.unrealircd.com|forums]] and post in the International section.
  - Always make sure you invested some time yourself in solving your problem. This means checking the following:
    * [[http://forums.unrealircd.com|UnrealIRCd Forums]]
    * [[http://www.unrealircd.com/docs.php|UnrealIRCd Documentation]]
    * [[http://www.unrealircd.com/faq.php|UnrealIRCd FAQ]]
    * [[http://www.x-tab.org/unreal.html|Stealth's FAQ]]
  - What we support is UnrealIRCd, nothing else. We do not help with services or any other non-UnrealIRCd products. __**We will not help with your operating system, services, stats, or BOPM!** If you need help with your OS, you should not be trying to run an IRCd.__ **This includes OperServ RAW and SVS* commands:** If a command starts with SVS and you do not know what it does or how to use it, that command is not for you - so don't use it!
  - Tampering with the IRCd source (changing version string, colored nicks, anything..) makes the software not our responsibility, hence we reserve the right to deny you support.
  - Found a bug or have a feature suggestion? Report it at [[http://bugs.unrealircd.org/|bugs.unrealircd.org]]!
    * Note that most of the time the Unreal coders are not in the support channel, therefore reporting bugs and/or doing feature suggestions in the channel is only a waste of time.
  - __**DO NOT JUST ASK IF YOU CAN GET HELP**__, instead, Say: __"I need help, <the question here>"__. We will take this as a sign that you read these rules.
  - Please understand that the people who (might) help you in #unreal-support are __volunteers__. **There is no obligation to help you**, and we may not be available all the time. __**DO NOT HIGHLIGHT ALL THE OPS**__, it is sure to get you banned. Getting help is a __privilege__, NOT a right. **Do not demand support!** If you feel you are waiting too long for an answer, try out the [[http://forums.unrealircd.com|Forums]] (hint: use the [[http://forums.unrealircd.com/search.php|search]]!).
  - __Do NOT message people__ without asking for permission first.
  - We only support the __latest UnrealIRCd version__.
  - Use common sense... don't flood, don't spam, no excessive ?? or !!. **Show respect towards those helping you.**
  - We do not support or help with spying on users (m_spy, +I, m_monitor, etc). **Discussing such things __WILL__ get you banned!**
  - __No pasting!__ If you need to paste something (more than 1 line), then use [[http://www.rafb.net/paste|the paste bin]].
  - **__Do not paste your whole conf__** and expect us to find and fix the errors for you. Unreal tells you exactly where in the conf the errors are. We are here to __help you__ fix the errors, not to fix the errors for you.
  - Don't go join other #unreal* channels such as #unrealircd or #unreal-devel in order to get help. It's not going to get you anything but a kick/ban.
  - #Unreal-Support is not for non-Unreal chat. Please go to a different channel for that.
  - Feel free to stick around to help other people! __#Unreal-Support is not for telling people to 'RTFM'. We are here to help, and not to give people a hard time.__ If, after helping out people for a couple of weeks, you would like to become a supporter, then answer [[quiz|these questions]] and mail them to [[stealth@x-tab.org|Stealth]] along with some info about yourself, experience, etc.. Remember to include your nick!

To take the quiz for support, please [[http://box.x-tab.org/~usupbot/test.php|go here]] and follow the directions.